Privacy Policy — QREH (Qodeigence RealEstate Home)

1. Introduction

QREH (the “App”) is developed and provided by Qodeigence Inforcircle Pvt. Ltd. ("we", "us", or "our"). We respect your privacy and are committed to protecting personal data we collect through the App and related services. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your rights.

2. Scope

This policy applies to information collected when you use the QREH mobile app, our website, or communicate with us about the App. It also describes choices you can make about your information.

3. Information We Collect

3.1 Information you provide

• Account information: name, email address, phone number, password.
• Property details you add: property address, images, floorplans, pricing, description, amenities.
• Messages and inquiries: communications between buyers, sellers, agents, and support requests.
• Payment information: when you make payments through the App (we rely on third-party payment processors; we do not store full card details unless you explicitly opt in via a secure provider).

3.2 Automatically collected information

• Device & usage data: device type, OS version, app version, unique device identifiers, crash logs, and performance data.
• Location data: approximate or precise location if you grant location permission (used to show nearby listings and map results).
• Analytics and diagnostics: how you use the App and feature metrics for product improvement.
• Cookies and similar technologies on our website for session management and analytics.

3.3 Information from third parties

We may receive data from third-party services you connect (for example, social login providers), public property databases, marketing partners, or data enrichment providers.

4. How We Use Your Information

We use the information to:

• Provide and operate the App and its features (listing creation, search, messaging, map views).
• Authenticate accounts, respond to inquiries, and provide customer support.
• Personalize content and show relevant property recommendations.
• Send important notices, updates, security alerts, and marketing (where you opt in).
• Analyze usage for improvements and to detect, prevent, or address fraud and security issues.
• Comply with legal obligations and enforce our Terms of Service.

5. Legal Basis for Processing (If applicable)

Where required by applicable laws (for example, for users in the European Economic Area), we rely on lawful bases such as consent, performance of a contract, legitimate interests, or compliance with a legal obligation to process personal data. :contentReference[oaicite:0]{index=0}

6. Sharing & Disclosure

We may share personal information with:

• Other users and agents: property listings, contact details, and messages are shared with buyers, renters, and agents as needed to facilitate transactions.
• Service providers: payment processors, cloud hosting, analytics providers, push notification services, and email/SMS delivery providers.
• Legal & safety: when required by law, to respond to legal requests, or to protect rights, property, or safety.
• Business transfers: in the event of a merger, acquisition, or asset sale.

Note: Google Play requires that app privacy policies clearly disclose what user data an app collects and how it is shared; please ensure this policy is kept consistent with any information you provide in Play Console data safety forms. :contentReference[oaicite:1]{index=1}

7. Third-Party Services & SDKs

The App may use third-party SDKs (analytics, crash reporting, maps, payment providers). These third parties may collect or receive information about you and their use is governed by their privacy policies. We recommend reviewing those providers’ policies before using such features.

8. Data Retention & Security

We retain personal data only as long as necessary to provide the App, fulfill the purposes described, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable technical, administrative, and organisational measures to protect data; however, no transmission over the internet is completely secure.

9. Your Rights

Depending on your jurisdiction, you may have rights including access, correction, deletion, portability, objection to processing, or restriction of processing. To exercise your rights, contact us using the details in section 15. For users in jurisdictions covered by laws such as GDPR or India’s DPDP Act (as it applies), we will respond in accordance with applicable legal requirements. :contentReference[oaicite:2]{index=2}

10. Children's Privacy

Our App is not directed to children under 16. We do not knowingly collect personal data from children under the applicable minimum age. If we learn we have collected a child’s data, we will take steps to delete it.

11. International Transfers

Data collected may be processed and stored in India or other countries. When we transfer data across borders, we implement safeguards required under applicable law.

12. Updates to this Policy

We may update this Policy from time to time. We will post the updated policy with a new effective date. Continued use after changes indicates acceptance of the updated policy.

13. Grievance Officer & Contact